After a CBC News report about the pressures put on branch employees to sign up customers for products they don’t need.TD Bank (NYSE:TD) is getting hit hard, similar to what happened to Wells Fargo (NYSE:WFC)
“When I come into work, I have to put my ethics aside and not do what’s right for the customer,” says one teller.
“It’s a choice between keeping my job and feeding my family … or doing what’s right for the customer,” says another.
According to the report, teller’s sales revenue goals have more than tripled in the past three years.
While declining a request to be interviewed, TD disputes any allegation that products or services are sold to ill-informed customers who may not need them or know how much they cost.